If your delivered item is a wrong item to what was ordered or defective, then you must return the item back to the relevant Vendor for Exchange or Refund. Please ensure that all original tags and stickers are intact before returning the item otherwise the Vendor may not be able to exchange or provide credit and you will incur additional costs to retrieve the item back.
How to return?
- Log into your Special Sale account and click on return requests and complete the form within 48 hours of the item being received.
- Once the vendor accepts your return reasons, an email will be sent to you with a reference number which must be used to return the item.
- The item must be received by the Vendor within ten days of reference number received.
Please note that as the items are sold on special offers, no returns will be accepted for change of mind. Also, very rarely it is possible that the Vendor is sold out instantly on a special offer product or is not available for unforeseen reasons in which case Special Sale will provide you with a store credit or refund to the same value including delivery costs.